When a recent storm left me without electricity for almost a full day, I was
amazed at how quiet the house was without all the usual sounds that accompany
modern, electrified life. The quiet also was an opportunity; it made it so much
easier for me to focus during a face-to-face conversation.
This incident reminded me how distractions and poorly executed communication
skills can take away from effective workplace interactions. I know from my own experiences as an instructional designer
that being practiced in the art of listening is crucial for working with subject
matter experts as well as when consulting with business leaders. The ability to
truly listen and understand the message by employing active listening techniques makes for good working
relationships and often keeps mistakes, misunderstandings, or missteps on a
project to a minimum.
Read the rest of the post on the GP Strategies blog.
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